How do I add my business opening hours?

Please add all delivery instructions and / or information in the comment box when you check out. All instructions and information will be passed onto the delivery driver. Once the parcel is with the driver, it's at their discretion to read and follow through.

Please note that once your order has been dispatched we will not be able to add the information to the parcel.

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• I forgot to add my coupon during check out. Can I still add it to my order and get a credit / refund?

  All coupons should be applied during check-out. However, if you've forgotten to add the coupon please call us immediately on 1300 655 943.  Coupons cannot be retrospectively applied after 24 hours from the time we received the order. 

• My delivery address is hard to locate. How do I add delivery instructions?

  Please add all delivery instructions and or information in the comment box when you check out. Common instructions include: Signs the driver need to look for.  Any identifying features of the building. Location on the street (e.g. at end of the road, ...

• Has my order been shipped?

  Any orders placed on a business day before 3PM Sydney time will be dispatched the same day. If the order is placed after 3PM Sydney time, over the weekend or on a public holiday, the order will be dispatched the following working day. An email ...

• I put down an incorrect shipping address for my order, how do I change it?

  To change your shipping address, please call our customer service team ASAP with your order number. If it's after our opening hours, please reply back to the order confirmation from the email used to log into your Ink Station account.  We will need ...

• Understanding paper weights

  When choosing the correct paper for your printed products (e.g. documents, photos) it's important to consider the weight of the paper as well as your printer's capabilities.  Paper is measured in grams per square meter (GSM); the higher the GSM the ...