No one is going to be available during delivery. Can the carrier leave my parcel?
Yes! If no one will be available to receive the parcel, you can request the parcel to be left by giving us the Authority to Leave. Please leave instructions in the comment box when checking out.
Please note that if you have given permission to leave the item unattended, Ink Station will not be liable for lost or damaged goods after they have been delivered.
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What if the carrier lost my parcel?
Not confirmed If you have initiated an investigated with the courier company, please do so. Please note an investigation by the delivery company can take up to 48 hours. Confirm lost by the courier If the courier has confirmed that the parcel has ...
Am I able to choose the carrier company to deliver my parcel?
Our warehouse will choose the fastest delivery method to get your parcel to you. However, if you've have issues with a particular courier company, please let us know in the comment section when you check out. We cannot guarantee that a different ...
My parcel was returned back to your warehouse. How do I organise a re-delivery?
Please contact our team on 1300 655 943 to organise re-delivery for any parcel returned back to our warehouse. If your parcel was returned because of the following reasons, there will be a re-delivery fee: Incorrect or incomplete delivery address / ...
My delivery address is hard to locate. How do I add delivery instructions?
Please add all delivery instructions and or information in the comment box when you check out. Common instructions include: Signs the driver need to look for. Any identifying features of the building. Location on the street (e.g. at end of the road, ...
I received a card from the delivery service. What do I do now?
If you have received a card from the courier company, there should be instructions on how to organise re-delivery online or by phone. Please contact the delivery company ASAP. If you do not answer your parcel may be returned back to our warehouse. ...