Ordering & Coupons
I forgot to add my coupon during check out. Can I still add it to my order and get a credit / refund?
All coupons should be applied during check-out. However, if you've forgotten to add the coupon please call us immediately on 1300 655 943. Coupons cannot be retrospectively applied after 24 hours from the time we received the order.
How to pay an order by bank transfer?
Firstly, please place your order by going through the check out and selecting bank transfer when you reach the payment information page. After doing so, you will receive an order confirmation from our system. When processing your bank transfer please ...
How to pay an order by cheque?
Firstly, please place your order by going through check out and selecting cheque when you reach the payment information page. After doing so, you will receive an order confirmation from our system. When mailing your cheque please ensure your order ...
What do I do if my order was cancelled due to non-payment?
All orders that have not been paid within 4 weeks will be cancelled. You will receive a cancellation notification. If you would still like to receive the products, you will need to place a new order and arrange payment.
Does the prices online and on the invoice include GST?
Yes, all prices listed online and on our invoices are GST inclusive. Norfolk Island If you are located in Norfolk Island and require a GST free invoice, please contact us on 1300 655 943 or by emailing sales@inkstation.com.au before placing an order.
I paid by bank transfer / cheque / money order and still have not received a notification of dispatch.
All order need to be paid in full before we dispatch the goods. Bank Transfers Bank transfers can take up to 2 business days to clear. Please ensure you have entered in your order reference number in the description when making the transaction. If ...
How do I apply a store credit?
If you have received an email notifying you that a store credit has been issued, please contact us on 1300 655 943 when you would like to use the store credit on a new order. All store credits need to be manually applied by our staff member and ...
Do you price match with another website?
Ink Station does not have price match guarantee. However, if you're able to find the same items advertised for a lower price at another online retailer, please email sales@inkstation.com.au with the following information: Link to the website. ...
If a coupon forces my order to under the free shipping threshold will I still get free shipping?
Yes. Even if the coupon forces your total under the free shipping threshold, your order will still qualify for free shipping.
I'm having issues with my coupon.
We will honor all current coupons promoted in our newsletter. Coupons advertised by third parties may not be up-to-date. If you're having issues with a coupon, please check the following: 1. The expiry date of the coupon. Most of our coupons come ...
Do you offer coupons?
Yes! Sign up for our newsletter to get coupons emailed direct to your inbox. Our coupons change regularly and have expiry dates. If you have trouble with a coupon please check the expiry date and the conditions.
How do I reorder the same item?
To reorder the same item from a previous order you can click the reorder button. A list of all the items from your order history will appear. Please double check your printer model number and cartridge number if you have multiple printers. The ...
I can't find my printer model number.
There can be a number of reasons why you're unable to find your printer model number on our website. 1. We do not have the printer listed because your model is new. When manufacturers release a new printer line it takes them a few months to roll out ...
How to search for the correct printer consumable?
There are two ways to search for the correct consumables. 1. Search bar On the left hand side of the webpage, you can enter your printer model number or the consumable part number. Once you hit enter a list of products matching what you entered will ...
Are purchase orders / email orders accepted?
Yes! We are able to place orders using purchase / email orders as long as it contains the following information: Purchase order number (if required) Delivery and billing addresses. Items you would like to purchase and their respective quantities. It ...
How to select colours for packs?
Most packs available through Ink Station come with pre-selected colours. However, for some packs you are given the option to select your colour preference. These packs will have a selection box (image below) for you to choose the colours before you ...
How to place an order?
There are multiple ways to place an order with Ink Station. 1. Over the phone by calling 1300 655 943. We're only able to accept a credit card payments or issue you with an invoice so you can pay with bank transfer. 2. Online at www.inkstation.com.au ...