General Product Information
Understanding Dots per Inch (DPI)
DPI, or dots per inch, is a measure of the resolution of a printed document or digital scan. The higher the dot density, the higher the resolution and sharper the image of the print or scan. If your DPI is too low then your images, text, barcodes etc ...
Understanding paper weights
When choosing the correct paper for your printed products (e.g. documents, photos) it's important to consider the weight of the paper as well as your printer's capabilities. Paper is measured in grams per square meter (GSM); the higher the GSM the ...
I bought my printer overeas. Can I purchase ink from you?
All compatible consumables are made to suit Australian printers only. We have not tested our compatible products with printers made overseas and cannot guarantee that they will work. If the compatible consumables you purchase does not work with your ...
Do the compatible cartridges come with chips?
Most of Ink Station compatible cartridges will come with a chip and is ready to be installed once received. If the item you require does not come with a chip, it will be specified in the listing with "NO CHIP", Instructions on how to install the ...
Do I need a photo black or grey cartridge? My printer does not require the additional colours in the pack.
In most cartridge series there are four colours; black, cyan, magenta and yellow. However, some cartridge series have additional colours. Not all printers will need these additional colours. When selecting your pack and cartridges, please make sure ...
Can I mix compatible and genuine cartridges?
Yes! If you have a combination of compatible and genuine cartridges the printer will still run.
Do I need to change all the colours when the printer says it's low on ink for one cartridge?
When your printer is empty on a particular colour it will let you know which colour requires changing. You do not need to change the other colours. If you printer does not specify which colour requires changing, then please refer to your user manual ...
Do you sell re-fill kits? Do you refill cartridges?
We do not offer refilling services and do not sell the refill kits. Our cartridges are pre-filled and are ready for installation once you receive the items. We do not advise refilling cartridges once they are empty. Please be advised that once our ...
My printer is not written on the box or cartridge.
Most compatible (generic) consumables are made to fit into a number of different printers. In some cases, we are not able to print your model number on the box or the cartridge because there isn't enough space or your printer was not released at the ...
How long will my cartridges last in storage?
Most cartridges come with expiry dates on the item box. Please check the back or the base of the item box to locate the date. If it does not have an expiry date on the box, it is recommended that you use your cartridges within 18 months. Some ...
What is the difference between high yield and standard yield?
Generally manufacturers make cartridges available in different sizes to suit consumer's different needs. Cartridges commonly come in three different sizes. A standard yield is the most common size cartridge and prints a smaller number of pages, when ...
What is the Page Yield? How is the page yield determined?
What is Page Yield? Page yield is the expected number of pages that a cartridge can print when measuring using the International Organisation for Standardisation (ISO) guidelines. All printer manufacturers use ISO's standardized test to determine the ...
How many pages will my cartridge print?
Since everyone's printing habits are different, the number of pages a cartridge can print will vary. The estimate number of pages is measured using a standardise methodology determined by the International Organisation for Standardisation (ISO). This ...
Does using compatible products void my printer's warranty?
Under Australian Consumer Law, automatically consumer guarantees apply to many products and services regardless of any other warranties supplier sell or give to you. However, a warranty is a voluntary promise offered by the person or business selling ...
Comparing genuine products to compatible products.
When you ask about whether compatible or genuine cartridges are the best to use you will likely have arguments for both sides. The reason is that technology is so advanced that it has become easier for third party manufacturers to successfully ...
What is the warranty for genuine items?
Warranty for original, genuine branded products is per the manufacturer's warranty conditions. All genuine items will need to be returned back to us and go through the manufacturer's claim process for assessment. We will issue a replacement, store ...