Shipping & Delivery
Can the driver call me before they deliver my goods?
All delivery requests will be made to the courier company, however not all drivers will call to notify you that they're coming. Most drivers will only call if they're having trouble locating your address. If no one will be on site to receive your ...
How do I add my business opening hours?
Please add all delivery instructions and / or information in the comment box when you check out. All instructions and information will be passed onto the delivery driver. Once the parcel is with the driver, it's at their discretion to read and follow ...
Do you deliver to PO Boxes, Parcel Collect or Parcel Lockers?
Yes. We're able to deliver! If there is any issue with delivery, our team will contact you prior to dispatching your goods. Please note that delivery might take more than 2 business days as we're restricted to using Australia Post and StarTrack, who ...
My delivery address is hard to locate. How do I add delivery instructions?
Please add all delivery instructions and or information in the comment box when you check out. Common instructions include: Signs the driver need to look for. Any identifying features of the building. Location on the street (e.g. at end of the road, ...
Am I able to choose the carrier company to deliver my parcel?
Our warehouse will choose the fastest delivery method to get your parcel to you. However, if you've have issues with a particular courier company, please let us know in the comment section when you check out. We cannot guarantee that a different ...
I received a card from the delivery service. What do I do now?
If you have received a card from the courier company, there should be instructions on how to organise re-delivery online or by phone. Please contact the delivery company ASAP. If you do not answer your parcel may be returned back to our warehouse. ...
My parcel was returned back to your warehouse. How do I organise a re-delivery?
Please contact our team on 1300 655 943 to organise re-delivery for any parcel returned back to our warehouse. If your parcel was returned because of the following reasons, there will be a re-delivery fee: Incorrect or incomplete delivery address / ...
I haven't received notification of dispatch. What do I do?
Most order will receive a dispatch notification via email within one business day. If you have not received this notification, most likely we're waiting for your response to an question we have about your order. One of our customer service team would ...
The tracking number provided doesn't give me any information.
When a parcel has no updates then it means it has not been scanned. Since all Ink Station orders are sent out using a bulk mailing system it sometimes take a little bit longer before the first scan. Most parcels will update when it goes through to ...
Why is my order taking so long to deliver?
There are many reasons why your parcel may take longer than the provided delivery guidelines on our website. As the delivery time frame is only a guideline we do not offer a guarantee service. Sometimes there are unforeseen circumstances where your ...
Do you ship internationally?
Unfortunately, Ink Station does not ship internationally. All deliveries must be to an Australian address or PO Box.
Can I ship my order to a different address than my billing address?
Yes! All orders will be sent to the default shipping address. However, you can put in an address that is different to the billing address. When checking out, please look for the Change Address button when selecting your shipping and billing address. ...
Has my order been shipped?
Any orders placed on a business day before 3PM Sydney time will be dispatched the same day. If the order is placed after 3PM Sydney time, over the weekend or on a public holiday, the order will be dispatched the following working day. An email ...
How much does shipping cost?
All orders below $50.00 will incur a $6.50 non-refundable delivery fee. Some packs come with a promotional free shipping offer even when they are priced below $50.00. Look out for the free shipping symbol next to these packs! All orders above ...
No one is going to be available during delivery. Can the carrier leave my parcel?
Yes! If no one will be available to receive the parcel, you can request the parcel to be left by giving us the Authority to Leave. Please leave instructions in the comment box when checking out. Please note that if you have given permission to leave ...
What if the carrier lost my parcel?
Not confirmed If you have initiated an investigated with the courier company, please do so. Please note an investigation by the delivery company can take up to 48 hours. Confirm lost by the courier If the courier has confirmed that the parcel has ...
I put down an incorrect shipping address for my order, how do I change it?
To change your shipping address, please call our customer service team ASAP with your order number. If it's after our opening hours, please reply back to the order confirmation from the email used to log into your Ink Station account. We will need ...
Why did I only receive part of my order?
We try to dispatch all your items in one parcel. However at times, we are unable to do so due to stock availability in our warehouses or a delivery company's packaging restrictions. In these situations we split your order to ensure everything is ...
How can I track my order?
All orders dispatched from Ink Station have accompanying tracking information. Once it is available, you will receive an email so you can monitor the delivery progress. It can take our system 24 hours to email you the tracking information. If you ...
What happens if an item I have purchased is out of stock?
If you have placed an order and we do not have the item in stock, you will be contacted by a customer service representative by phone or email. Where possible we will provide you with an estimate restocking date. You will have the option of waiting ...
Do you have faster shipping options?
Unfortunately we do not offer same day or next day delivery. Our delivery guidelines are below: 1-2 working days in the metro area Up to 5 working days in the rural / remote areas Why is my order taking so long to deliver?