Shipping & Delivery
Can the driver call me before they deliver my goods?
All delivery requests will be made to the courier company, however not all drivers will call to notify you that they're coming. Most drivers will only call if they're having trouble locating your address. If no one will be on site to receive your ...
How do I add my business opening hours?
In the shipping information section of the check out there is a drop down to open up a comment box. Inside the comment box you can enter in any delivery instructions, including the business hours. Please ensure you provide your trading name (sign on ...
Do you deliver to PO Boxes, Parcel Collect or Parcel Lockers?
Yes. We're able to deliver most parcels to PO Boxes, parcel collect or parcel lockers if you have a valid account. However, we do recommend providing and alternate street address in the delivery note section in the event it's not possible to send ...
How do I add delivery instructions?
Please add all delivery instructions and / or information in the delivery note box when you check out. All instructions and information will be passed onto the delivery driver. Once the parcel is with the driver, it's at their discretion to read and ...
Am I able to choose the carrier company to deliver my parcel?
Our warehouse will choose the fastest delivery method to get your parcel to you. However, if you've have issues with a particular courier company, please let us know in the comment section when you check out. We cannot guarantee that a different ...
I received a card from the delivery service. What do I do now?
If you have received a card from the courier company, there should be instructions either to: Organise re-delivery online or by phone. Please contact the delivery company ASAP to organise. Collect the parcel from a drop off location. Please collect ...
My parcel was returned back to your warehouse. How do I organise a re-delivery?
Please contact our team by emailing support@inkstation.com.au to organise re-delivery for any parcel returned back to our warehouse. If your parcel was returned because of the following reasons, there will be a re-delivery fee: Incorrect or ...
I haven't received notification of dispatch. What do I do?
Most order will receive a dispatch notification via email within one business day. There could be multiple reasons why you did not receive a dispatch notification. 1. We're waiting for your response to an question we have about your order. One of our ...
The tracking number provided doesn't give me any information.
Since all Ink Station orders are sent out using a bulk mailing system it sometimes take a little bit longer before the "picked up from sender" scan. Most parcels will update when it goes through to the first sorting facility. Please check your ...
Why is my order taking so long to deliver?
All delivery timeframes are a general guideline and we do not offer a guaranteed service by a certain amount of days. There are many reasons why your parcel may take longer than the provided delivery guideline. For example: Driver has run out of time ...
Do you ship internationally?
Unfortunately, Ink Station does not ship internationally. All deliveries must be made within Australia.
Can I ship my order to a different address than my billing address?
Yes! All orders will be sent to the default shipping address. However, you can put in an address that is different to the billing address. When in the shipping information section of checking out, uncheck the box under billing address. Once unchecked ...
Has my order been shipped?
Any orders placed before 3PM Sydney time will be leave our warehouse the same day. If the order is placed after 3PM Sydney time the order will be shipped the following working day. Ink Station does not operate on NSW and Federal public holidays. An ...
How much does shipping cost?
Please refer to our shipping policy for more information about shipping costs.
No one is going to be available during delivery. Can the carrier leave my parcel?
Yes! If no one will be available to receive the parcel, you can request the parcel to be left by giving us the Authority to Leave. Please leave instructions in the delivery note box when checking out. Please note that if you have given permission to ...
What if the carrier lost my parcel?
If your items have been lost during transit we will contact the courier company to lodge an inquiry to get more information. The courier company will investigate. Please note an investigation by the delivery company can take up to 48 hours. If you ...
I put down an incorrect shipping address for my order, how do I change it?
To change your shipping address, please call our customer service team ASAP with your order number. If it's after hours, please reply back to the confirmation email using the email address placed on the order. In order for us change the shipping ...
Why did I only receive part of my order?
We try to dispatch all your items in one parcel. However at times, we are unable to do so due to a number of reasons. This includes but not limited to: Stock availability in our warehouses Shipping carrier's packaging and weight restrictions. In ...
How can I track my order?
All orders dispatched from Ink Station have accompanying tracking information. Once it is available, you will receive an email so you can monitor the delivery progress. It can take our system 24 hours to email you the tracking information. If you ...
What happens if an item I have purchased is out of stock?
If you have placed an order and we do not have the item in stock, you will be contacted by a customer service representative by phone or email. Where possible we will provide you with an estimate restocking date. You will have the option of waiting ...
Do you have faster shipping options?
Unfortunately we do not offer same day or next day delivery. Please refer to our shipping policy for delivery guidelines. Why is my order taking so long to deliver?