What is the warranty for genuine items?
Warranty for original, genuine branded products is per the manufacturer's warranty conditions.
All genuine items will need to be returned back to us and go through the manufacturer's claim process for assessment. We will issue a replacement, store credit or refund once result of the assessment is received by our returns team.
Please note the claim process may take up to 6 weeks depending on the manufacturer. To expedite this process, it is recommended you contact the relevant manufacturer directly. If they're unable to solve the issue they may replace the faulty item for you.
If they instruct you to return to Ink Station for the replacement or refund, please get a case / inquiry number and email through any photo or print sample you may have. We will attach this number, the photos or samples with the faulty item when sending it back to the manufacturer.
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What is the warranty for compatible items?
All compatible cartridges come with a 1-year warranty. The warranty is limited to the cost of the goods only, as stated on your invoice, and is the amount you actually paid us for the goods. There are no implied warranties beyond what is stated ...
Comparing genuine products to compatible products.
When you ask about whether compatible or genuine cartridges are the best to use you will likely have arguments for both sides. The reason is that technology is so advanced that it has become easier for third party manufacturers to successfully ...
Can I mix compatible and genuine cartridges?
Yes! If you have a combination of compatible and genuine cartridges the printer will still run.
Does using compatible products void my printer's warranty?
Under Australian Consumer Law, automatically consumer guarantees apply to many products and services regardless of any other warranties supplier sell or give to you. However, a warranty is a voluntary promise offered by the person or business selling ...
My compatible cartridge looks different to the genuine cartridge.
Due to copyright and trademark reasons the compatible cartridges can’t look exactly like the genuine, but they will be a similar size and should still fit in your printer.