What if the carrier lost my parcel?

If your items have been lost during transit we will contact the courier company to lodge an inquiry to get more information. The courier company will investigate.

Please note an investigation by the delivery company can take up to 48 hours.

If you have already submitted and inquiry and the courier company as confirms the parcel is lost, please forward us your email correspondence with the courier company. 

For parcel deemed "lost in transit" a replacement order will be sent. Alternately, we can cancel the order and provide you with a refund.

Please note if you have given us permission to leave the parcel at any time and the courier company confirms that they have delivered to the correct address, we will not be able to send you a replacement parcel or issue a refund.

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