What happens if an item I have purchased is out of stock?
If you have placed an order and we do not have the item in stock, you will be contacted by a customer service representative by phone or email. Where possible we will provide you with an estimate restocking date.
You will have the option of waiting until the item(s) have been restocked or we can issue you with a refund.
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We have left over cartridges which were purchased from other shops. Would you buy them?
We do not issue credits or refunds for any items not purchased from Ink Station. We recommend contacting the retailer / shop who sold the item to you to see if they have a returns policy. Alternately, we recommend recycling the cartridges at the ...
How do I reorder the same item?
To reorder the same item from a previous order you can click the reorder button. A list of all the items from your order history will appear. Please double check your printer model number and cartridge number if you have multiple printers. The ...
I have received the wrong item. What do I do?
Do not worry! Please contact our support team at support@inkstation.com.au with the following information: 1. Order / Invoice number 2. A photo of the cartridge(s) you received. 3. Your printer model number. Our team will check your order with the ...
I bought my printer overeas. Can I purchase ink from you?
All compatible consumables are made to suit Australian printers only. We have not tested our compatible products with printers made overseas and cannot guarantee that they will work. If the compatible consumables you purchase does not work with your ...
I can't find my printer model number.
There can be a number of reasons why you're unable to find your printer model number on our website. 1. We do not have the printer listed because your model is new. When manufacturers release a new printer line it takes them a few months to roll out ...