What happens if an item I have purchased is out of stock?
If you have placed an order and we do not have the item in stock, you will be contacted by a customer service representative by phone or email.
Where possible we will provide you with an estimate restocking date. You will have the option of waiting until the items have been restocked or we can issue you with a refund for the out of stock item.
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We have left over cartridges which were purchased from other shops. Would you buy them?
We do not issue credits or refunds for any items not purchased from Ink Station. We recommend contacting the retailer / shop who sold the item to you to see if they have a returns policy. Alternately, we recommend recycling the cartridges at the ...
How do I reorder the same item?
To reorder the same item from a previous order you can click the reorder button. A list of all the items from your order history will appear. Please double check your printer model number and cartridge number if you have multiple printers. The latest ...
I have received the wrong item. What do I do?
If you have received the wrong item(s) we apologise for the error made. Please email us at support@inkstation.com.au with the following information: 1. Order / Invoice number 2. A photo of the incorrectly received item. Please ensure we can read any ...
Why did I only receive part of my order?
We try to dispatch all your items in one parcel. However at times, we are unable to do so due to a number of reasons. This includes but not limited to: Stock availability in our warehouses Shipping carrier's packaging and weight restrictions. In ...
Do you price match with another website?
Ink Station does not have a price match guarantee. However, if you're able to find the same item advertised for a lower price at another online retailer, please email sales@inkstation.com.au with the following information: Link to the website. ...