My delivery address is hard to locate. How do I add delivery instructions?

My delivery address is hard to locate. How do I add delivery instructions?

Please add all delivery instructions and or information in the comment box when you check out. Common instructions include:
  1. Signs the driver need to look for. 
  2. Any identifying features of the building.
  3. Location on the street (e.g. at end of the road, corner of, opposite of)
  4. Information on the loading dock entrance
All instructions and information will be passed onto the delivery driver.



Please note that once your order has been dispatched we will not be able to add the information to the parcel. You will need to pass the information directly to the delivery company when you receive the tracking information. 


    • Related Articles

    • How do I add my business opening hours?

      Please add all delivery instructions and / or information in the comment box when you check out. All instructions and information will be passed onto the delivery driver. Once the parcel is with the driver, it's at their discretion to read and follow ...
    • I put down an incorrect shipping address for my order, how do I change it?

      To change your shipping address, please call our customer service team ASAP with your order number. If it's after our opening hours, please reply back to the order confirmation from the email used to log into your Ink Station account.  We will need ...
    • My parcel was returned back to your warehouse. How do I organise a re-delivery?

      Please contact our team on 1300 655 943 to organise re-delivery for any parcel returned back to our warehouse.  If your parcel was returned because of the following reasons, there will be a re-delivery fee: Incorrect or incomplete delivery address / ...
    • I received a card from the delivery service. What do I do now?

      If you have received a card from the courier company, there should be instructions on how to organise re-delivery online or by phone. Please contact the delivery company ASAP. If you do not answer your parcel may be returned back to our warehouse. ...
    • Can I ship my order to a different address than my billing address?

      Yes! All orders will be sent to the default shipping address. However, you can put in an address that is different to the billing address. When checking out, please look for the Change Address button when selecting your shipping and billing address. ...