I ordered the wrong items for my printer. What can I do?
Please email us at
support@inkstation.com.au or call us on 1300 655 943 to check what item you're allowed to return. We will require the following information:
Once checked, our team member will email you the return authorisation for the items we will accept back.
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I bought my printer overeas. Can I purchase ink from you?
All compatible consumables are made to suit Australian printers only. We have not tested our compatible products with printers made overseas and cannot guarantee that they will work. If the compatible consumables you purchase does not work with your ...
I have received the wrong item. What do I do?
Do not worry! Please contact our support team at support@inkstation.com.au with the following information: 1. Order / Invoice number 2. A photo of the cartridge(s) you received. 3. Your printer model number. Our team will check your order with the ...
My printer is not written on the box or cartridge.
Most compatible (generic) consumables are made to fit into a number of different printers. In some cases, we are not able to print your model number on the box or the cartridge because there isn't enough space or your printer was not released at the ...
I have a new printer. Can we swap the cartridges for different ones?
At Ink Station, we do not have a traditional exchange process because there is usually a price difference between the items you want to send back and the new ones you require. However, if your items meets our incorrectly ordered or unwanted goods ...
What is the warranty for genuine items?
Warranty for original, genuine branded products is per the manufacturer's warranty conditions. All genuine items will need to be returned back to us and go through the manufacturer's claim process for assessment. We will issue a replacement, store ...