I haven't received notification of dispatch. What do I do?
Most order will receive a dispatch notification via email within one business day. If you have not received this notification, most likely we're waiting for your response to an question we have about your order. One of our customer service team would have sent you an email.
Please response back to the email sent by our representative or contact us on 1300 655 943 with your order number.
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I paid by bank transfer / cheque / money order and still have not received a notification of dispatch.
All order need to be paid in full before we dispatch the goods. Bank Transfers Bank transfers can take up to 2 business days to clear. Please ensure you have entered in your order reference number in the description when making the transaction. If ...
I have received the wrong item. What do I do?
Do not worry! Please contact our support team at support@inkstation.com.au with the following information: 1. Order / Invoice number 2. A photo of the cartridge(s) you received. 3. Your printer model number. Our team will check your order with the ...
I received a card from the delivery service. What do I do now?
If you have received a card from the courier company, there should be instructions on how to organise re-delivery online or by phone. Please contact the delivery company ASAP. If you do not answer your parcel may be returned back to our warehouse. ...
How to pay an order by cheque?
Firstly, please place your order by going through check out and selecting cheque when you reach the payment information page. After doing so, you will receive an order confirmation from our system. When mailing your cheque please ensure your order ...
How to pay an order by bank transfer?
Firstly, please place your order by going through the check out and selecting bank transfer when you reach the payment information page. After doing so, you will receive an order confirmation from our system. When processing your bank transfer please ...