I haven't received notification of dispatch. What do I do?

I haven't received notification of dispatch. What do I do?

Most order will receive a dispatch notification via email within one business day. There could be multiple reasons why you did not receive a dispatch notification.

1. We're waiting for your response to an question we have about your order. One of our customer service team would have called and/or sent you an email.  Please response back to the email or contact us on 1300 655 943 to respond to our question.   

2. The email address you entered  into the order is incorrect. Please contact us on support@inkstation.com.au with as much information as possible for us to locate your order. 
  1. Name
  2. Business name (if any)
  3. Phone or mobile number on the order
  4. Amount (as per your bank account transaction)
  5. Items purchased
  6. Paypal email address, if the order was paid through Paypal. 
Once your order has been successfully located we will confirmation the status and provide you with the tracking information if it's available at the time. 

    • Related Articles

    • I paid by bank transfer and still have not received a notification of dispatch.

      Bank transfers can take up to 2 business days to clear depending on your financial institution. If you have not received a dispatch notification and it's been three business days we recommend: 1. Checking with your financial institution to make sure ...

    • I have received the wrong item. What do I do?

      If you have received the wrong item(s) we apologise for the error made. Please email us at support@inkstation.com.au with the following information: 1. Order / Invoice number 2. A photo of the incorrectly received item. Please ensure we can read any ...

    • I received a card from the delivery service. What do I do now?

      If you have received a card from the courier company, there should be instructions either to: Organise re-delivery online or by phone. Please contact the delivery company ASAP to organise. Collect the parcel from a drop off location. Please collect ...

    • Has my order been shipped?

      Any orders placed before 3PM Sydney time will be leave our warehouse the same day. If the order is placed after 3PM Sydney time the order will be shipped the following working day. Ink Station does not operate on NSW and Federal public holidays. An ...

    • How to pay an order by bank transfer?

      Firstly, please place your order by going through the check out and selecting bank transfer when you reach the payment information section whilst checking out. After doing so, you will receive an order reference ID and information on how to pay by ...