I have received the wrong item. What do I do?
If you have received the wrong item(s) we apologise for the error made.
1. Order / Invoice number
2. A photo of the incorrectly received item. Please ensure we can read any part number.
Our team will check your order with the item(s) presented in the photo.
If they confirm that the incorrect item was sent to you we will send the correct items out and arrange for the return of the incorrect items.
Related Articles
I received a card from the delivery service. What do I do now?
If you have received a card from the courier company, there should be instructions either to: Organise re-delivery online or by phone. Please contact the delivery company ASAP to organise. Collect the parcel from a drop off location. Please collect ...
How do I reorder the same item?
To reorder the same item from a previous order you can click the reorder button. A list of all the items from your order history will appear. Please double check your printer model number and cartridge number if you have multiple printers. The latest ...
I ordered the wrong items. What can I do?
The order has not left our warehouse. Please call our customer service team ASAP with your order number. If it's after hours, please reply back to the confirmation email using the email address placed on the order. While we will do our best to locate ...
What happens if an item I have purchased is out of stock?
If you have placed an order and we do not have the item in stock, you will be contacted by a customer service representative by phone or email. Where possible we will provide you with an estimate restocking date. You will have the option of waiting ...
I paid by bank transfer and still have not received a notification of dispatch.
Bank transfers can take up to 2 business days to clear depending on your financial institution. If you have not received a dispatch notification and it's been three business days we recommend: 1. Checking with your financial institution to make sure ...