Can the driver call me before they deliver my goods?
All delivery requests will be made to the courier company, however not all drivers will call to notify you that they're coming. Most drivers will only call if they're having trouble locating your address.
If no one will be on site to receive your parcel, please to the following links for different options:
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Do you deliver to PO Boxes, Parcel Collect or Parcel Lockers?
Yes. We're able to deliver! If there is any issue with delivery, our team will contact you prior to dispatching your goods. Please note that delivery might take more than 2 business days as we're restricted to using Australia Post and StarTrack, who ...
Why is my order taking so long to deliver?
There are many reasons why your parcel may take longer than the provided delivery guidelines on our website. As the delivery time frame is only a guideline we do not offer a guarantee service. Sometimes there are unforeseen circumstances where your ...
Am I able to choose the carrier company to deliver my parcel?
Our warehouse will choose the fastest delivery method to get your parcel to you. However, if you've have issues with a particular courier company, please let us know in the comment section when you check out. We cannot guarantee that a different ...
I ordered the wrong items for my printer. What can I do?
You're allowed to return any incorrectly ordered items as long as they meet our incorrectly ordered or unwanted goods requirements: https://www.inkstation.com.au/return-policy Please email us at support@inkstation.com.au or call us on 1300 655 943 to ...
I have a new printer. Can we swap the cartridges for different ones?
At Ink Station, we do not have a traditional exchange process because there is usually a price difference between the items you want to send back and the new ones you require. However, if your items meets our incorrectly ordered or unwanted goods ...