Am I able to choose the carrier company to deliver my parcel?

Our warehouse will choose the fastest delivery method to get your parcel to you. However, if you've have issues with a particular courier company, please let us know in the comment section when you check out. We cannot guarantee that a different delivery service will be selected, however we will try to avoid using the one you have problems with.

Please note that if an alternate delivery option has been selected the delivery time may be longer.

If your address is to a PO Box, Parcel Collect or Parcel Locker then we're limited to using Australia Post or StarTrack. 

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• What if the carrier lost my parcel?

  Not confirmed If you have initiated an investigated with the courier company, please do so.  Please note an investigation by the delivery company can take up to 48 hours. Confirm lost by the courier If the courier has confirmed that the parcel has ...

• Do you deliver to PO Boxes, Parcel Collect or Parcel Lockers?

  Yes. We're able to deliver! If there is any issue with delivery, our team will contact you prior to dispatching your goods. Please note that delivery might take more than 2 business days as we're restricted to using Australia Post and StarTrack, who ...

• No one is going to be available during delivery. Can the carrier leave my parcel?

  Yes! If no one will be available to receive the parcel, you can request the parcel to be left by giving us the Authority to Leave. Please leave instructions in the comment box when checking out. Please note that if you have given permission to leave ...

• My parcel was returned back to your warehouse. How do I organise a re-delivery?

  Please contact our team on 1300 655 943 to organise re-delivery for any parcel returned back to our warehouse.  If your parcel was returned because of the following reasons, there will be a re-delivery fee: Incorrect or incomplete delivery address / ...

• Can the driver call me before they deliver my goods?

  All delivery requests will be made to the courier company, however not all drivers will call to notify you that they're coming. Most drivers will only call if they're having trouble locating your address. If no one will be on site to receive your ...